TERMS AND CONDITIONS

To facilitate the management of changeover of guests, drop off and collections will be made by arrangement between 9:45am -11:45am or 2:45pm – 4:00pm 

Collection and delivery of pets shall be made during our opening hours. We reserve the right to re-home pets that have not been collected within 14 days of the stated departure date and after efforts have been made to contact the owners with no response. 

Pets must also be treated for parasites and worms on a regular basis. We reserve the right to refuse to board any animal that is clearly unwell, or that we consider could be dangerous to our staff or other guests. 

In the unlikely event that your pet becomes unwell during their stay they will be treated by our / your vet. This cost should be covered by your kennel or cattery insurance (up to policy maximum) unless it is a pre-existing condition. A copy of our insurance policy certificate is available to view upon request. 

Please be aware that we take no responsibility for loss or damage to any bedding or toys that may be supplied by you, however caused. Whilst every care and attention is taken during boarding, responsibility for the pet can only be accepted at the owner's risk. 

 The health and welfare of our guests is very important. All of our guests must be fully vaccinated at the time of stay. Proof of vaccination is required at drop off.

If vaccinations are not up-to-date we must refuse guest entry without exception.

Please note that while we do administer medicine that has been prescribed by a Vet, we do not accept cats that are diabetic and on insulin injections.

Any cancellations within 48 hours of the booked dates incur a penalty.

Failing to arrive without informing us of a cancellation will result in your details being removed from our booking service.