Opening Hours:

Monday - Sunday: All drop offs and collections from 10:00am - 2:00pm.

Cat Fees

Boarding: £14 per cat per night

For each additional family cat sharing the same Cat Room 50% reduction will apply.

Dog Fees

Boarding: £20 per dog per night

For each additional family dog sharing the same Dog Room: £10 per day.

Doggy Day Care

By arrangement: £12 per day

 

Deposits

A £20 non-refundable deposit is required with your returned booking form (£14 for cats).

Higher rates are charged on Christmas Day, Boxing Day and New Year's Day only. During these periods we must ask for a £50 non-refundable deposit for each week booked. 

Holidays

Higher rates are charged on Public Holidays, Christmas Day, Boxing Day and New Year's Day. 

Changeover of Guests

To facilitate the management of changeover of guests, we would be grateful if you could provide us with an approximate time of arrival and collection

Collection and Delivery

Collection and delivery of pets shall be made during our opening hours. We reserve the right to rehome pets that have not been collected within 14 days of the stated departure date and after efforts have been made to contact the owners with no response.

Early Returns and Cancellations

Sorry we do not give credit for early returns, you will be charged for the period booked.

Checking In

All guests are logged onto our system, which helps us to keep track of special needs that they may have. Filling in your booking form prior to arrival helps us to do this.

Health and Welfare

The health and welfare of our guests is very important to us. We cannot accept any cat or dog without proof of up-to-date inoculations. Please remember to bring your pet's vaccination certificates. Any boarder without valid certificates will be refused entry. Pets must also be treated for parasites and worms on a regular basis. We reserve the right to refuse to board any animal that is clearly unwell, or that we consider could be dangerous to our staff or other guests. At Maythorne Cottage we give medication to your pet, as required, at no extra charge.

In the unlikely event that your pet becomes unwell during their stay they will be treated by our/your vet. This cost should be covered by your kennel or cattery insurance (up to policy maximum) unless it is a pre-existing condition. A copy of our insurance policy certificate is available to view upon request.

Please be aware that we take no responsibility for loss or damage to any bedding or toys that may be supplied by you, however caused. Whilst every care and attention is taken during boarding, responsibility for the pet can only be accepted at the owner's risk.

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